Privacy Policy

1. Who we are

Novelavia ("Novelavia," "we," "us") is an early-stage company developing AI document intelligence and workflow automation for freight operations. This policy applies to the website at novelavia.com, including the interactive demo and the early access form. It does not cover future customer agreements, which will include their own data processing terms.

2. Information we collect

Information you give us

• Early access and contact requests: your full name, business email address, company name, company type, and, if you choose to provide them, fleet size, monthly document volume and your message.
• Emails you send us at contact@novelavia.com, including any information you include in them.

Documents in the interactive demo

• The sample documents in the demo are fictional and contain no real personal information.
• Files you upload are displayed locally in your browser. If live analysis is not enabled on the website, your file is not sent to our servers.
• If live analysis is enabled and you choose to analyze a file, the file is sent to our server and processed by Google Cloud AI services on our behalf to extract data, subject to Google Cloud's terms for its services. The file is processed in memory for that single request and is not stored by Novelavia after the analysis.
• Please do not upload documents that contain sensitive personal information. Use fictional or anonymized documents in the demo.

Technical information

Like most websites, our hosting infrastructure records limited technical information when you visit, such as IP address, request time, requested page, browser type and error codes. We use it to operate and secure the website. To prevent abuse, the website also keeps short-lived, in-memory counts of requests per IP address. We do not log the contents of documents or the values extracted from them.

Cookies

This website does not use advertising or analytics cookies at this time. If that changes, we will update this policy and ask for consent where required.

3. How we use information

• To respond to your inquiries and manage early access and pilot programs.
• To provide the interactive demo, including live analysis when you request it.
• To operate, maintain and secure the website, and to prevent abuse.
• To understand interest in our product and improve it, using aggregated information where possible.
• To comply with legal obligations.

We do not use documents you upload to the public demo to train AI models.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

• Service providers: we use vendors to host the website, process documents with AI when you request live analysis (Google Cloud), and deliver email. They may use the information only to provide services to us.
• Legal reasons: we may disclose information if required by law or to protect the rights, safety and security of Novelavia, our users or others.
• Business transfers: if Novelavia is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.

5. Data retention

We keep early access and contact information for as long as needed to communicate with you and manage early access, and delete it when it is no longer needed or when you ask us to. Files analyzed in the public demo are not retained after processing. Technical logs are kept for a limited period for security and troubleshooting.

6. Security

We use reasonable technical and organizational measures to protect information, including encryption in transit, restricted access to systems and secrets, and validation of uploaded files. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

You can ask us to access, correct or delete the personal information you have provided by emailing contact@novelavia.com. Depending on where you live, including certain U.S. states such as California, you may have additional rights under applicable law. We will respond to requests as required by those laws and will not discriminate against you for exercising them.

8. Children's privacy

This website is intended for businesses and is not directed to children. We do not knowingly collect personal information from children under 16.

9. Visitors outside the United States

The website is intended for users in the United States. Information may be processed in the United States and in other countries where our service providers operate.

10. Changes to this policy

We may update this policy as the product develops. We will post the updated version on this page and change the "Last updated" date. Material changes will be highlighted on the website.

11. Contact

Questions about this policy? Email contact@novelavia.com. See also our Terms of Service.